Tom Terveer

Tom Terveer

Senior Service Manager, BWI GmbH

http://about.me/tomterveer
 

Currently employed at BWI GmbH

Previous: KYOCERA Document Solutions Europe B.V., EnergITix Consulting, Computacenter, Bertelsmann, Tele-Pronto Communication GmbH, Siemens Business Services, TNT Holdings GmbH, UPS, RheinKultur Marketing GmbH

 

Studying at MOOC

Previous: TNT Academy, Heinrich-Heine-Universität Düsseldorf, Erzbischoefliches Friedrich-Spee-Kolleg Neuss

Experiences

 

Senior Service Manager

At BWI GmbH

From Dezember 2017 to Present
 

MOOC, Anywhere

ITIL v3, PRINCCE2, LeanSixSigma et al., MOOC

From April 2002 to Present
at MOOC (PinkElephant, PeopleCert et al.)
 

IT Service Desk Manager

At KYOCERA Document Solutions Europe B.V.

From November 2013 to Oktober 2017
* projecting global ITSM initiative * pan-European Process Management * Transition Management * implementation of an ITIL compliant Service Desk
 

Principal Consultant, Trainer & Dozent

At EnergITix Consulting

From 2002 to November 2017
· consulting, support and process optimization for call centers & SMEs · Personality- and stress management trainings · implementation of training programs and blended learning strategies (e.g. Basic IT, Network and Server Administration, Mobile, LAN/WAN, Social Media, Value Added Services,...
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Technical Team Coordinator

At Computacenter

From Mai 2012 to Dezember 2012
w/ Computacenter AG OHG for Vodafone D2 OfceNet Expert Group, Düsseldorf * personnel management in a VoIP related project ; * team coordination (3 teams, <20 FTE) ; * technical and personal training and consulting ; * measure and control project KPIs and...
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Acting Service Manager

At Bertelsmann

From April 2008 to März 2012
for KYOCERA Mita Deutschland GmbH, Meerbusch * Team, Project, Account and Customer Relations Management * personnel management with disciplinary functions ; * technical and personal trainings, stafng and recruiting ; * measure and control project KPIs and ITIL...
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Marketing Manager

At Tele-Pronto Communication GmbH

From Juli 2004 to Juni 2005
(project while working at EnergITix T&C, see below) * promotional pricing / negotiating with TV stations ; * planning / design / marketing teletext and TV spots Page * campaign monitoring and reporting to the board
 

Network Administrator

At Siemens Business Services

From April 2001 to April 2002
certification named above) * Basic IT and Networking up to Network Administrator trainings * support hardware and software, IMAC, Rollouts
 

Customer Service Representative

At TNT Holdings GmbH

From April 2000 to April 2001
* database and process maintenance * international customer support
 

Customer Service Representative

At UPS

From Mai 1995 to April 2000
* national and international sales management ; * staf training Call Center (IT basics)
 

Freelancer Journalist & Co-Author

At EnergITix Consulting

From Januar 1992 to Mai 1995
(w/ VRR AöR, Zeitgeist-Verlag and Überblick-Verlag, Düsseldorf, parallel to my studies and the positions above and below)
 

Marketing Assistant

At RheinKultur Marketing GmbH

From April 1993 to April 1995
* promotion and marketing * sales coordination for the European market ; * Sports sponsorship in cooperation with several German sports clubs

Skills

 
  • Call Centers
  • campaign monitoring
  • CGI Web Development
  • Counselling
  • Database Design
  • DHTML
  • Domain Name Server Protocol
  • EnergITix Training
  • Show all skills (37)

Langues parlées

 

Centres d'intérêt

 
  • Animal Welfare
  • Billards
  • Boule
  • Family
  • Hiking