Torben Rick

Division Director responsible for the fiber company Verdo Tele A/S (sales, marketing, customer service, product management, IT & technology) and member of the Executive Management Board of Verdo A/S.

- Due to heavy focus on business drivers - reduced cost-base and increased customer base - EBITDA margin was improved from 2% in 2009 to 20% in 2011.
- Customer base increased with 26% in a stagnant market
- Successfully changed the organization to be much more market, sales and service oriented

Group Business Development Executive: Group business development and strategy, business & financial improvement, cross-functional business improvement.

Interim Business Development Advisor Energi Randers - Denmark (Energy industry ). Hired by the CEO to evaluate and improve a major strategic project.

Interim Business Development Advisor Vopium - Germany (Mobile VOIP). Hired by the board to develop “routes to market” in Germany.

Interim Business Development & Financial Improvement Executive Comlog A/S - Denmark & Germany (Telematic). Hired by the board and charged with turning around the company which was highly under-performing as to its financial performance and product quality

- Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008

Reporting to the CEO of TDC Solution A/S, responsible for Business & Financial Improvement with 34 employees - Lean Management, Business Process Management and reduction of production and capacity needs.

- Total “cash-in” of € 85m equalling to 9% of the total cost base

Member of the Board of Directors (Geschäftsführung), responsible for 480 employees covering customer service, eBusiness, marketing, product management, procurement and sales with a yearly revenue of € 1.000m

- EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005
- EBITDA-margin increased by 82% to 7,0%
- Revenue increased from € 700m to € 1.000m
- Customer base more than doubled (to 3,4m) and customer satisfaction increased from index 100 to 124
- Best in class customer service - Connect Call Center Test 2001: Best in class, 2002: Second best in class, 2003: Best in class among all German service providers
- Employee satisfaction pushed from index 72 to 83 points

Bought by Mobilcom - Debitel

Member of Erweiterte Geschäftsführung (EGF), reporting to the CEO, responsible for business development

- Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program
- Successfully implemented Culture Change Program "Wir machen es einfach" (We make it simple)
- Reduced call volume by 35% with a wide range of self-services
- Reduced churn by 45% with retention/prevention programs

Reporting to the CEO, responsible for business development in a recently established communications company owned by TDC, British Telecom, UBS, Migros and SBB.

- Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration
- Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m
- Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise... on a balloon trip around the world"

Head of domestic and international sales support with 72 employees, including 7 function managers.

Responsible for domestic and international pre-sales support, project management, Total Service Management, contract administration, development and implementation of Balanced Scorecard.

- Reengineered the total sales supporting process in TDC
- Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff

Reporting to the Division Director, Total Service Management with 13 employees.

Business and market foundation in the newly established Strategic Business Unit starting from scratch. Responsible for development and implementation of services within IT Facility Management.

Annual sales responsibility of € 13m, responsible for overall marketing strategy, customer and competitor analyses, development of various sales & marketing tools, PR activities, conferences, seminars etc.

Reporting to the CFO, responsible for procurement, warehouse, configuration and test center and dealer team with a total of 37 employees.

Procurement of € 100m distributed on 4,500-5,000 article numbers with an average inventory turnover ratio of 11-12. Sale to retailers with an annual sales budget of € 30m.

Responsible for the distribution company PC Distribution A/S of (50 percent owned by DanaData A/S). International contract negotiations in USA, UK, France and Germany.

Head of the central marketing department with 4 employees. Overall responsibility for DanaData’s operational & strategic marketing.

Responsible for international marketing activities in connection with International Computer Group (ICG) in Paris.

Responsible for operational & strategic marketing (B2B) and central sponsoring.

Responsible for the project group: “Sale and marketing” whose purpose was to draw up strategic proposals for the executive committee and the board of directors at Kreditforeningen Danmark as part of the planning project “A plan for KD”

Responsible for the decentralised marketing and sponsoring function in the Funen area with 2 employees.